Shipping policy

This Shipping Policy applies to all orders placed on our website.

All orders are fulfilled through our international fulfilment partner and shipped directly from our centralised export warehouse to customers in our available shipping destinations.

As fulfilment and delivery are international, shipping timelines differ from domestic retailers and vary by destination.

Order Processing

Orders are typically processed within 2–4 business days after payment confirmation.

Processing includes order verification, quality control checks, export documentation, and handover to the carrier. Orders are processed Monday to Friday, excluding public holidays.

During periods of high demand, product launches, or peak seasons, processing times may be slightly extended.

Once an order has been processed and dispatched, it cannot be modified or cancelled.

Estimated Delivery Times

Delivery times begin after dispatch. The following are current average delivery windows:

Asia-Pacific

  • Australia: ~11 business days
  • New Zealand: ~9 business days
  • Singapore: ~8 business days

North America

  • United States: ~13 business days

United Kingdom

  • United Kingdom: ~10 business days

Europe

  • Norway: ~11 business days

EU Shipping

We've temporarily paused shipping to the EU. We hope to resume in the future.

  • Austria: ~10 business days
  • Belgium: ~10 business days
  • Denmark: ~11 business days
  • Finland: ~10 business days
  • France: ~10 business days
  • Germany: ~10 business days
  • Ireland: ~11 business days
  • Netherlands: ~10 business days
  • Sweden: ~11 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, peak shipping periods, weather conditions, or local carrier constraints outside our control.

Please allow the full estimated delivery window before contacting us regarding shipment status.

Customs, Duties & Taxes

All shipments are sent on a Delivered Duties Paid (DDP) basis.

This means:

  • Import duties and taxes are already included in the shipping cost
  • No additional customs fees are expected upon delivery for the destinations listed above

In rare circumstances, customs authorities may request additional information due to regulatory or administrative reasons. If this occurs, please contact us so we can assist.

Order Tracking

Tracking information is provided once your order has been dispatched and scanned by the carrier.

For international shipments, tracking updates may pause while the parcel is in transit between countries. This is normal and does not indicate a problem.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping details at checkout.

We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.

Contact

For shipping-related enquiries, please contact: 

hello@cabin-flex.com

Please include your order number in your message so we can assist efficiently.